When something breaks
1. Make it safe
If you smell gas or suspect carbon monoxide, leave the home and call your gas utility or 911. For a vehicle, get to a safe place first.
2. Call the claims number in your contract
Do this before any repair starts. Approval is usually needed first, and a repair done without it may not be paid.
3. Have your contract and records ready
Your contract number, maintenance records and a description of the problem speed things up.
4. Pay your service fee
You pay the service fee or deductible stated in your contract. The administrator pays covered costs under the contract terms.
Cannot find your contract?
Call (832) 803-7363 or email cs@silvercreekhub.com and we will help you work out who administers your plan.