Frequently asked questions
Short answers to the questions we hear most. Your contract is always the final word.
Is this a warranty or insurance?
No. These are service contracts and service plans. They list the repairs they cover and the ones they do not. Your contract is the final word.
Do I have to buy after I request a quote?
No. Quotes are free and carry no obligation.
Is there a waiting period?
Many contracts have one before claims can be made. Your quote and contract state exactly how it applies to you.
What will I pay, and who bills it?
Your quote and contract state the price, any down payment and the billing schedule. We explain who bills each payment and what name appears on your statement before you decide.
Are problems that already exist covered?
Usually not. Pre-existing conditions, missing maintenance and code issues are commonly excluded. Ask what counts as pre-existing before you sign.
Can I choose my own shop or contractor?
It depends on the plan. Some let you choose and some use a network. Ask before you buy, and always call the claims line before any repair starts.
Can I cancel?
Cancellation and refund terms are in your contract and vary by state. Ask for the cancellation section before you buy.
How do I file a claim?
Claims go through your plan administrator, named in your contract. Call the claims number in your contract before arranging a repair. Our support contacts page can help if you cannot find it.